Frequently Asked Questions
Ordering & Payment
How do I place an order?
Simply browse our store, add your favorite festive items to your cart, and proceed to checkout. You can complete your purchase securely using our online payment system.
Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, please contact us immediately at support@gofestivalstore.com
or call 1-618-350-9304, and we’ll do our best to assist you.
Will I receive an order confirmation?
Yes! Once your order is placed, you’ll receive a confirmation email with your order details and tracking information once it ships.
Shipping & Delivery
Where do you ship to?
We currently ship across the United States. International shipping options are available
How long does shipping take?
Most orders are processed within 1–2 business days. Standard delivery typically takes 3–7 business days, depending on your location.
How can I track my order?
After your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected timeframe, please contact our support team with your order number for quick assistance.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused and in their original packaging.
How do I request a return?
Simply email support@gofestivalstore.com
with your order number and reason for return, and our team will guide you through the process.
How long does it take to get a refund?
Refunds are typically processed within 5–10 business days after we receive your returned item.